TERMS OF USE AND CONDITIONS OF PURCHASE

 

TERMS OF USE AND CONDITIONS OF PURCHASE

PLEASE CAREFULLY READ THESE TERMS OF USE AND CONDITIONS OF SALE BEFORE PLACING AN ORDER ONLINE OR OVER THE TELEPHONE, OR OTHERWISE USING THIS WEBSITE OR ANY OTHER JLO BEAUTY WEBSITE. This product website (the “Website”) is owned and operated by JLo Beauty^® & Lifestyle, LLC and its affiliates (collectively "JLo Beauty", "us", "we" or "our"). These Terms of Use and Conditions of Purchase and any amendments or supplements to it, together with our Privacy Policy (collectively, the "Agreement") form a legally binding agreement between you and JLo Beauty. This Agreement governs your access to and use of any JLo Beauty Website, any order you place through a JLo Beauty website or by telephone, and, as applicable, your use or attempted use of our products and services (collectively, “Your Use”).

Your use of the Website shall be deemed to constitute your consent to be bound by this Agreement and shall be enforceable in the same way as if you had signed this Agreement. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, PLEASE DO NOT USE THE WEBSITE, DO NOT ORDER, AND DO NOT USE A JLO BEAUTY PRODUCT.

THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION AGREEMENT, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY CLAIM (DEFINED IN SECTION 14) TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDING IN COURT. IF YOU WANT TO OPT-OUT OF THIS MANDATORY ARBITRATION AGREEMENT, SECTION 14 BELOW DESCRIBES THE PROCEDURES YOU MUST FOLLOW TO DO SO. THE ARBITRATION AGREEMENT ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY CLAIM INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION.

TABLE OF CONTENTS

1. Eligibility
2. User-Generated Content
3. User Conduct
4. Protection of Intellectual Property Rights and License
5. Disclaimer Regarding Information Provided on the Website
6. Disclaimer of Warranties With Respect to Use of the Website
7. Links to Other Websites That JLo Beauty Does Not Control
8. Purchasing Items from Us
• Product Representations
• Pricing Errors and Omissions
• Order Placement and Acceptance
• Shipping and Risk of Loss
• Sales Tax
• Payment Information
• International Orders
• Automatic Renewal Terms
• Return/Refund
9. Electronic Communications, Signatures and Agreements
10. SMS and MMS Communication
11. Communications with JLo Beauty
12. Limitation on JLo Beauty's Liability
13. Indemnification
14. Termination of Website
15. Pre-Dispute, Mandatory Binding Arbitration, and Class Action Waiver
• Generally
• Exceptions to Binding Arbitration
• Mandatory Pre-Dispute Procedures
• Commencement of Arbitration.
• Arbitration Location
• Sponsoring Organization, Rules and the Arbitrator
• Arbitration Fees
• Arbitration Award
• Enforceability
• Miscellaneous
• Amendments
16. Exclusive Venue for Other Controversies
17. Remedies for JLo Beauty
18. Modifications to the Agreement
19. Trademark Notices
20. Copyright Policy
21. JLo Beauty, LLC Code of Conduct
22. Other Important Terms

1. Eligibility

In order to use the Website, you must be (a) 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws; or (b) 13 years or older and have your parent or guardian's consent to the Agreement. The Website is not intended for children under the age of 13 and no person under the age of 13 may use the Website. If you use the Website, you are affirming that you are at least 13 years old.

2. User-Generated Content

Subject to the limitations set forth herein, you may upload any photographs, comments, video clips, reviews and other communications and content to the Website (“Your Content”). Unless we indicate otherwise, by posting or submitting Your Content to the Website, you grant JLo Beauty a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content, and the name submitted in connection with such content, throughout the world in any media now known or hereafter conceived. JLo Beauty and its affiliates are free to use any ideas, concepts or know-how contained in Your Content for any purpose whatsoever including, but not limited to, developing, manufacturing, distributing and marketing products using such information.

You represent and warrant that (a) you own or otherwise control all of the rights to Your Content; (b) that Your Content is accurate; (c) that use of Your Content does not violate this Agreement and will not cause injury to any person or entity; and (d) that you will indemnify JLo Beauty for all claims relating to Your Content.

We will not be responsible or liable to you or to any third party for the content or accuracy of Your Content. JLo Beauty has the right, but not the obligation, to monitor and edit or remove any activity or content. JLo Beauty takes no responsibility and assumes no liability for Your Content or for any of Your Content posted by a third party.

Consent to tracking technologies. You consent to the use of tracking technologies on the Website to collect and record your real-time activities and movements across the Website throughout your browsing session, including to track clicks/touches, mouse movements, scrolling, keystrokes, data entered, device information and orientation, and screen size (“session data”), for purposes of our own internal analytics and improving our products, services, and user experience. You also consent our sharing of your session data with our third party service providers for these purposes. Please review our Privacy Policy for more information about our collection, use, and sharing of session data.

3. User Conduct

You must only use the Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may not without our prior written consent:

• (i) copy, reproduce, rent, lease, loan or sell content retrieved from the Website;
• (ii) modify, distribute, or re-post any content on the Website for any purpose; or
• (iii) use the content of the Website for any commercial exploitation whatsoever.

In using the Website, you further agree:

• (a) not to disrupt or interfere with the security of, or otherwise abuse, the Website, or any services, system resources, accounts, servers, or networks connected to or accessible through the Website or an affiliated or linked Website;
• (b) not to disrupt or interfere with any other user's enjoyment of the Website or affiliated or linked Website;
• (c) not to upload, post, or otherwise transmit through or on the Website any viruses or other harmful, disruptive, or destructive files;
• (d) not to use, frame, or utilize framing techniques to enclose any JLo Beauty trademark, logo, or other proprietary information (including the images found on the Website, the content of any text, or the layout/design of any page or form contained on a Website page) without our express written consent;
• (e) not to reverse engineer, or create derivative works based on the Website or any content (including, without limitation, any software) available through the Website.
• (f) not to use meta tags or any other "hidden text" utilizing a JLo Beauty name, trademark, or product name without our express written consent;
• (g) not to deep link to the Website without our express written consent;
• (h) not to create or use a false identity on the Website, share your account information, or allow any person besides yourself to use your account to access the Website (unless you are between the ages of 13-17 and a parent or legal guardian is accessing the Website on your behalf);
• (i) not to collect or store personal data about others;
• (j) not to attempt to obtain unauthorized access to the Website or portions of the Website that are restricted from general access;
• (k) not to post any material that is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or is otherwise in violation of any law. You further agree not to post any copyrighted material unless the copyright is owned or controlled by you;
• (l) to be bound by the Product Submission Policies of JLo Beauty, including that any product submission you may make to us (i) will not be held in confidence by us or our third party service providers, (ii) is not proprietary, (iii)  may be used by us and our third party service providers, in whole or in part, for any purpose and (iv) does not create or give rise to any duties or obligations owed by us to you with respect to the product submission made; and
• (m) to comply with all applicable laws regarding your use of the Website

4. Protection of Intellectual Property Rights and License

You acknowledge that content available through the Website, including, without limitation, content in the form of text, graphics, software, music, sound, photographs, and videos, and content provided by suppliers, sponsors, or third-party advertisers ("Intellectual Property Rights"), is protected by copyright, trademarks, patents, or other proprietary rights and laws. You are hereby granted a non-exclusive, non-transferable, revocable, limited license to view, copy and print content retrieved from the Website for the sole purpose of using or placing an order via the Website, provided that you do not remove or obscure the copyright notice or other notices displayed on the content. Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Website shall be construed as conferring any other license or right, expressly, by implication, by estoppel, or otherwise under any of JLo Beauty's or a third party’s Intellectual Property Rights. Any rights not expressly granted herein are reserved.

5. Disclaimer Regarding Information Provided on the Website

THE INFORMATION (INCLUDING, WITHOUT LIMITATION, ADVICE AND RECOMMENDATIONS) ON THE WEBSITE IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL OR ONGOING PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION BEFORE STARTING ANY NEW TREATMENT. YOUR USE OF THE WEBSITE IS SUBJECT TO THE ADDITIONAL DISCLAIMERS AND CAVEATS THAT MAY APPEAR THROUGHOUT THE WEBSITE.

JLO BEAUTY AND ITS AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, SERVICES, OR OTHER MATERIAL ON THE WEBSITE. WHILE WE STRIVE TO KEEP THE INFORMATION ON THE WEBSITE ACCURATE, COMPLETE, AND UP-TO-DATE, WE  CANNOT GUARANTEE, AND WILL NOT BE RESPONSIBLE FOR, ANY DAMAGE OR LOSS RELATED TO THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION ON THE WEBSITE. FOR THAT REASON, WE MAKE NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE.

6. Disclaimer of Warranties With Respect to Use of the Website

THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE ALSO DO NOT MAKE ANY WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. JLO BEAUTY MAKES

YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS USED AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM JLO BEAUTY OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

7. Links to Other Websites That JLo Beauty Does Not Control

The Website may provide links to other websites and/or resources, including advertisers, over which we have no control. These links are provided solely as a convenience to users and should not be construed as an endorsement by us of content, items, or services on those third-party websites. You access, view and use such website links, including the content, items or services on those websites, solely at your own risk. JLo Beauty makes no representations or warranties with respect to the content, ownership, or legality of any such linked websites and you agree that we have no responsibility or liability for the availability of such external websites or resources, or for the content, advertising, products, or other materials available through such websites or resources. At the moment when you leave the Website via a link to another website, you will be subject to the Privacy Policy and the Terms of Use of such other website.

8. Purchasing Items from Us

Product Representations. We reserve the right, without prior notice, to discontinue or change specifications and prices on products without incurring any obligation to you. While we take reasonable precautions to try to ensure that the prices quoted on the Website are correct, to describe the items available on the Website as accurately as possible, and to depict the most up to date packaging, we cannot warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Website will match the actual product that you receive. If a product described on the Website is not as described when you receive it, or the packaging on the Website does not match the product you receive, your sole remedy is to return it to us in an unused and undamaged condition in accordance with our Return Policy. Please click here to contact Customer Service if you need to return an item. You should also know that our descriptions of, or references to, products not owned by us does not mean that we endorse that product, or constitute any warranty by us as to that product.

Pricing Errors and Omissions. Your should know that prices, availability and other purchase terms are subject to change without prior notice. We make reasonable efforts to ensure the accuracy of the information on the Website and to correct errors once discovered but we also reserve the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover an error or mistake has occurred after your credit card has been charged and your order is canceled as a result of the error or mistake, your credit card will be refunded the full amount of your order.

Order Placement and Acceptance. We must receive payment in order for your product order(s) to be accepted. If payment is not received, then your order will be rejected.  If you fail to provide us with additional information we may request regarding your order then we may cancel or limit it even after it has been placed.

Your order is expressly conditioned on acceptance of this Agreement. Once a properly completed order, your authorization and a form of payment has been received, we will promptly locate the item(s) you have ordered to place them in line for shipment. All items are subject to availability. If the product(s) you have ordered are not available, we will notify you and may offer you alternative product(s) of equal quality and value.

We do not accept orders from dealers, wholesalers, or customers who intend to resell items offered on the Website. In fact, we do not authorize the resale of our products. If we discover that you are placing orders with the intent to resell items, we will immediately cancel your order, suspend or terminate your account, and pursue any and all available legal remedies from you under applicable law. To the extent your conduct may be fraudulent, such as purchasing products through the use of fake or stolen cards or identities, we will also report you to federal, state and/or local enforcements authorities and provide any and all information in our possession for use in your prosecution.

Shipping and Risk of Loss. JLo Beauty will add applicable shipping and handling fees to your order. Unless otherwise noted, JLo Beauty will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Although JLo Beauty may provide delivery or shipment timeframes or dates, you understand that those are JLo Beauty's good-faith estimates and may be subject to change. You further understand that product availability may be limited and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. If your order will be delayed (either from the date specified at the time of order or, if no date was specified, beyond 30 days from the original scheduled delivery date, we will use reasonable good faith efforts to contact you. If JLo Beauty cannot contact you or you no longer wish to receive the item, JLo Beauty will cancel the order and promptly refund the amount tendered, and will do so within 7 business days if made using third-party credit card, such as a Visa or Mastercard. JLo Beauty shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery. All items purchased from the Website are delivered to shipment carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier. JLo Beauty may reject orders where the stated delivery address is outside the United States.

Sales Tax. In the United States, JLo Beauty is required to collect applicable state and local sales tax on orders shipped to certain states. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. JLo Beauty is required to follow the rules of each state. Your final order total will include the appropriate state and local taxes. Qualifying States: AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI and WY.

Payment Information. In ordering products through the Website, by telephone, or otherwise, you agree to provide only true, accurate, current, and complete payment information. By placing an order, you represent and warrant that you will only provide payment information which is yours or for which you are authorized to provide. We may use third party service providers to collect and process any payment information. We reserve the right to cancel your order or to suspend or terminate your account if we have grounds to believe that you have provided inaccurate, not current, fraudulent, or incomplete payment information to us, or for any other reason that we, in our sole discretion, deem appropriate. You agree that your placement of an electronic order on the Website is sufficient to satisfy any applicable Statute of Frauds, and no further writing is required.

International Orders. JLo Beauty does not directly sell certain JLo Beauty products in any jurisdiction other than the United States of America, as these products may not be approved for sale in other jurisdictions. While JLo Beauty may choose to accept orders for the purchase of its products from non-U.S. residents, the acceptance of such orders and the sale of such products will be subject to the following conditions:
 

• (a) You agree that the purchase of any JLo Beauty products by you, as a non-U.S. resident, shall be (i) ex works JLo Beauty's facilities in the United States per Incoterms 2010, with all title risk and loss in the products passing to you in the United States; and (ii) for your own personal use only and not for further resale or distribution in any manner;
• (b) You agree not to order more than a ninety (90) day supply of any consumable products within any ninety (90) day period;
• (c) You hereby expressly authorize and direct JLo Beauty to load and ship the purchased products to your shipping address, and to contract on your behalf with a courier company for that purpose; and
• (d) You are the principal importer of record and will undertake responsibility for all applicable taxes, shipping, customs clearance, duties and import requirements from JLo Beauty's facilities in the United States to your foreign shipping address.

For Canadian Orders only: JLo Beauty is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from JLo Beauty, you hereby authorize Landmark Trade Service LTD., an approved customs broker in CREDITS, to act as your agent, and to transact business with the CBSA to obtain release of your merchandise, account for duties and taxes, return merchandise to JLo Beauty, and electronically submit refund claims on your behalf. Under the CREDITS program, you understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that you will obtain the refund directly from JLo Beauty. Further, you also authorize Landmark Trade Service LTD. to forward any refund issued by the CBSA in your name, so that JLo Beauty can be reimbursed.

Automatic Renewal Terms. You can purchase our products in a few different ways. Sometimes, we may offer certain products for a one-time purchase with no additional commitment. You may also elect to become part of our automatic renewal program through the purchase of a “KIT” or by selecting our subscribe and save model. If you choose to become a part of our automatic renewal program, your membership in the program will remain in effect until it is cancelled. We may, in our sole discretion, terminate your membership in the program at any time without notice to you.

IF YOU ARE A MEMBER OF OUR AUTOMATIC RENEWAL PROGRAM AND YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, YOUR PAYMENTS WILL BE PROCESSED IN ACCORDANCE WITH THE OPTION THAT YOU’VE SELECTED. FOR EXAMPLE, IF YOU CHOSE TO PARTICIPATE IN OUR SUBSCRIBE AND SAVE, EACH PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SUCCESSIVE SHIPMENT AND/OR INSTALLMENT AND WILL BE BILLED TO THE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR INITIAL PURCHASE AND ENROLLMENT. IF YOU’VE CHOSEN A “KIT,” THEN YOU WILL BE BILLED AND CHARGED IN SUCCESSIVE MONTHLY INCREMENTS IN THE AMOUNT DERTEMINED AT THE TIME OF YOUR PURCHASE AND ENROLLMENT UNTIL OTHERWISE CANCELLED. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN OUR AUTOMATIC RENEWAL PROGRAM, YOU MAY DO SO BY CALLING A CUSTOMER SERVICE REPRESENTATIVE AT THE TELEPHONE NUMBERS LISTED ON THE WEBSITE UNDER CUSTOMER SERVICE.

You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid (e.g., expiration, loss, or theft). Changes to such information can be made by contacting a customer service representative. Please click here to contact a customer service representative. If you are participating in our automatic renewal program using a credit card and your credit card fails to process for a subsequent shipment or installment, JLo Beauty may convert your account to a pay-by-check plan. If your account has been converted to a pay-by-check plan, you will receive an invoice along with your shipment. Invoiced items not paid within 28 days of receipt will be considered past due and JLo Beauty will send you communications to collect past due balances. If you fail to timely update your credit card information or fail to timely pay by check, your membership in our automatic renewal program may be terminated and your account may be sent for collection.

Return/Refund Policy. You may return items in accordance with the Return Policy instructions that accompany your product shipments or, if you are uncertain about your right to return the product, please click here to contact a customer service representative for assistance. JLo Beauty will refund your payment when your product is timely returned or cancelled, and within 7 business days of our receipt of the returned product if purchased using third-party credit, such as a Visa or Mastercard.

9. Electronic Communications, Signatures and Agreements

The information communicated on the Website constitutes an electronic communication. When you communicate with JLo Beauty through the Website or via other forms of electronic media, such as e-mail, you are communicating with JLo Beauty electronically. You agree that JLo Beauty may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that JLo Beauty provides to you electronically, are considered communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication (e.g., by JLo Beauty or you).

You further acknowledge and agree that by clicking on the button labeled "SUBMIT", "DOWNLOAD", "I ACCEPT" or such similar links as may be designated by JLo Beauty, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by this Agreement and any hyperlinks contained herein. Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including, without limitation, the United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229 (the "E-Sign Act") or other similar statutes, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE WEBSITE OR SERVICES OFFERED BY JLO BEAUTY. Furthermore, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature, delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.

10. SMS and MMS Communication

You have chosen to opt-in and agree to receive automated promotional and informational text messages on an ongoing basis (e.g., SMS and MMS) from us, including text messages which may be delivered by an automated messaging system, to the mobile telephone number you provided to us upon signing up for this service or any other number that you may input. Your carrier’s messaging & data rates may apply. Your consent to receive automated text messages is not a condition of any purchase you make and you may opt-out following the instructions below.

Messaging frequency may be subject to change. JLo Beauty reserves the right to change the volume of messages sent at any time and for any reason. JLo Beauty has the right to modify the short code or phone number from which this service sends you messages (“420-21”).

Due to the wide variety of mobile devices and handsets, you acknowledge that not all devices and/or interfaces may be supported by this service and our messages may not be deliverable to you in all locations. JLo Beauty, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

By agreeing to these Messaging Terms, you also agree to JLo Beauty’s Terms and Privacy Policy, which are hereby incorporated by reference. In the event of any conflict, these Messaging Terms shall control with regard to your use of this messaging service. You also agree to JLo Beauty’s Terms and Privacy Policy, which are hereby incorporated by reference.

Age Restriction and Eligibility

In order to use this messaging service, you must be (a) 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws; or (b) 13 years or older and have your parent or guardian’s consent to the Agreement. This messaging service is not intended for children under the age of 13 and no person under the age of 13 may use the program. If you use the messaging service, you are affirming that you are at least 13 years old.

Choosing to Opt-Out

You may text the keyword “STOP” to the 420-21 to opt-out of this messaging service at any time. After texting “STOP” to the 420-21 you will receive confirmation from us that your opt-out request has been processed via a text message sent to you. You acknowledge that an opt-out request that does not solely consist of the “STOP” keyword command will not be recognized by our system as an opt-out request, and you agree and acknowledge that JLo Beauty and its service providers will not be responsible for any failure to comply with such ineffective opt-out requests. Notwithstanding the foregoing, if you opt-out from this text message program, you may continue to receive text messages from JLo Beauty through any other programs you have joined until you separately opt-out from those programs.

Termination of Text Messaging

JLo Beauty may suspend or terminate this service and your receipt of JLo Beauty related text messages if it believes you are in breach of these Messaging Terms. Your use of this service and receipt of JLo Beauty text messages are also subject to termination in the event you no longer have the rights access to your mobile telephone service. JLo Beauty reserves the right to modify or discontinue, temporarily or permanently, all or any part of this JLo Beauty text messaging service, with or without notice.

Mobile Phone Number Change

In the event that you change or deactivate your mobile phone number, you agree to notify JLo Beauty at https://www.jlobeauty.com/faq/customer-service.html

​Contact

​If you have questions regarding these Messaging Terms or are experiencing any problems, please reach out to us at https://www.jlobeauty.com/faq/customer-service.html

This messaging program is a service of :

6390 Commerce Court

Groveport, OH 43125
Attention: JLo Beauty Customer Service

​Changes to Messaging Terms

We reserve the right to terminate or change our messaging program at any time. We also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

11. Communications with JLo Beauty

You acknowledge that telephone calls to or from JLo Beauty are monitored and recorded and you agree to such monitoring and recording.

You verify that any contact information provided to JLo Beauty, including, but not limited to, your mailing address, shipping address, e-mail address, residential phone number, and mobile phone number is true and accurate. You further verify that you are the telephone subscriber and/or that you own any telephone numbers that you provide to JLo Beauty. You acknowledge that by voluntarily providing your telephone numbers to JLo Beauty, you expressly agree to be contacted at the telephone numbers you provide.

You consent to receive e-mails, pre-recorded voice messages and/or autodialed calls (including text messages) by or on behalf of JLo Beauty relating to this Agreement, any purchase or transaction with JLo Beauty, matters related to your account (including debt collection), and promotions regarding JLo Beauty products. These communications may be made by or on behalf of JLo Beauty, even if your phone number is registered on any state or federal Do Not Call list. You acknowledge that you may incur a charge for these calls by your telephone carrier and that JLo Beauty will not be responsible for these charges.

JLo Beauty may obtain, and you expressly agree to be contacted at, e-mail addresses, mailing or shipping addresses and phone numbers provided by you directly or obtained through other lawful means, such as skip tracing. You agree to provide JLo Beauty notice within 30 days of any change to your contact information by writing to

6390 Commerce Court Groveport, OH 43125

; Attention: JLo Beauty Customer Service or email us. Your consent to this communications provision is not required to make any purchase with JLo Beauty.

12. Limitation on JLo Beauty's Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL JLO BEAUTY, ITS SUPPLIERS, PARENTS, SUBSIDIARIES, OWNERS, REPRESENTATIVES, AFFILIATES OR AGENTS BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE RESULTING FROM (1) THE USE OF, OR THE INABILITY TO USE, THE WEBSITE; (2) THE USE OF, OR THE INABILITY TO USE, ITEMS PURCHASED ON THE WEBSITE; OR (3) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR ITEMS.

13. Indemnification

You agree to indemnify and hold harmless JLo Beauty, its directors, officers, employees, agents, co-branders, suppliers, subsidiaries, parents, and affiliates, from and against any and all liability, losses, claims, demands, disputes, damages, and costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation resulting from or in any way connected with (i) your use of the Website; (ii) information you submit or transmit through the Website; (iii) privacy, tort or other claims (e.g., claims under the Federal Telephone Consumer Protection Act or its state law equivalent) relating to the provision of personal information (e.g., telephone number) to JLo Beauty that is not owned by you, in contravention of this Agreement; and/or (iv) your breach of this Agreement.

14. Termination of Website

You agree that JLo Beauty may, in its sole discretion, and at any time, terminate or suspend its operation of the Website or your use of the Website, without prior notice to you, for any reason that JLo Beauty, in its sole discretion, deems appropriate. You further agree that JLo Beauty will not be liable to you or to any third party for the consequences of such termination or suspension. In the event of any termination of your use of or access to the Website, you agree that the provisions of the Agreement regarding protection of intellectual property rights and license, indemnification, disclaimer regarding information provided on the website, disclaimer of warranties with respect to use of the website, limitation on JLo Beauty' liability, and pre-dispute, mandatory binding arbitration, and class action waiver shall survive any such termination.

15. Pre-Dispute, Mandatory Binding Arbitration, and Class Action Waiver

WE HOPE WE NEVER HAVE A DISPUTE, BUT IF WE DO, YOU AND WE AGREE TO THE FOLLOWING DISPUTE RESOLUTION PROCEDURES AND TERMS. PLEASE READ THIS ARBITRATION PROVISION CAREFULLY TO UNDERSTAND YOUR RIGHTS. YOU AGREE THAT ANY CLAIM THAT YOU MAY HAVE IN THE FUTURE MUST BE RESOLVED THROUGH BINDING ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY. THE RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS DISCOVERY OR THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST.

YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

Generally. Arbitration is a method of resolving a Claim without filing a lawsuit. “Claim” means any dispute between you, JLo Beauty, and/or any involved third party relating to your account, Your Use (defined here), your relationship with JLo Beauty, or these Terms of Use and Conditions of Purchase. This includes any and all claims that relate in any way to your purchase or use of the products, your attempted use of the products, and any act or omission by JLo Beauty or any third party related to your use or attempted use of the products. You, JLo Beauty, or any involved third party may pursue a Claim. JLo Beauty agrees to binding arbitration should it have any Claims against you. Likewise, you agree to binding arbitration should you have any Claims against JLo Beauty. By agreeing to arbitrate, you waive the right to go to court and agree instead to submit any Claims to binding arbitration. This arbitration provision sets forth the terms and conditions of our agreement to binding arbitration and is governed by and enforceable under the Federal Arbitration Act (the “FAA”), 9 U.S.C. §§ 1-16, as amended.

Exceptions to Binding Arbitration. As an exception to binding arbitration, you and JLo Beauty both retain the right to pursue, in a small claims court, any claim that is within that court’s jurisdiction and proceed on an individual (non-class) basis. JLo Beauty will not demand arbitration in connection with any individual claim that you properly file and pursue in a small claims court, so long as the claim is pending only in that court. Binding arbitration also does not apply to disputes concerning trade secret misappropriation, patent infringement, copyright infringement or misuse, or trademark infringement or dilution.

Mandatory Pre-Dispute Procedures. You acknowledge and agree that before initiating any Claim (subject to the exceptions above) against JLo Beauty, you will first give us an opportunity to resolve your problem or dispute. This includes sending a written description of your problem or dispute to us, including, but not limited to, information or representations related to our products and upon which you rely (“Notice of Dispute”). You may send the Notice of Dispute by U.S. Mail to 9200 Sunset Blvd., Ste. 820 West Hollywood, CA 90069; Attn: General Counsel. Your Notice of Dispute must include all information reasonably necessary for the evaluation of your Claim, including the facts and circumstances which you believe give rise to the Claim and each of the reasons you believe we are responsible. You agree to negotiate with JLo Beauty in good faith about your problem or dispute. If for some reason your problem or dispute is not resolved to your satisfaction within 60 days after JLo Beauty's receipt of your Notice of Dispute, you agree to the dispute resolution provisions below.

Commencement of Arbitration. You and JLo Beauty agree to commence any arbitration proceeding within 1 year after the Claim arises (including the mandatory pre-dispute procedures outlined above) and that any proceeding commenced after 1 year shall be barred.

Arbitration Location. For your convenience, the arbitration may be conducted in the federal district where you reside. It may be held by telephone or through written submissions if both you and JLo Beauty agree.

Sponsoring Organization, Rules and the Arbitrator. You agree that any Claims shall be resolved by submitting the dispute to final and binding arbitration before a single arbitrator who is a retired judge or an experienced attorney with experience in the subject(s) of the Claim. The arbitrator shall be chosen in accordance with JAMS’ procedures for selecting a neutral. JAMS’ then existing Comprehensive Arbitration Rules & Procedures shall apply and are publicly available through the JAMS website (jamsadr.com).

The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of these Terms of Use and Conditions of Purchase and this arbitration provision. The arbitrator shall have the exclusive and sole authority to determine whether this arbitration agreement can be enforced against a non-signatory to this agreement and whether a non-signatory to this agreement can enforce this provision against you or JLo Beauty.

Arbitration Fees. JLo Beauty shall pay for all filing, administrative, and arbitrator fees for an arbitration initiated by either party. The parties shall each pay their own additional fees, costs, and expenses, including, but not limited to, those for any attorneys, experts, documents, and witnesses.

Arbitration Award. The arbitrator shall follow substantive law and may order any relief if permitted by law. The arbitrator may award any form of individual relief, including injunctions and punitive damages, so long as they are in accordance with applicable law. The arbitrator may award costs or fees to a prevailing party, but only if the law expressly allows it. Although JLo Beauty may have a right to an award of attorneys’ fees and expenses under some laws if it prevails, JLo Beauty agrees that it will not seek such an award, unless your Claims are determined by the arbitrator to be frivolous or unsupported by the law. Any award rendered shall include a written opinion stating the disposition of each claim and shall be final, subject to appeal under the FAA.

Enforceability. This provision survives termination of your account or relationship with JLo Beauty, bankruptcy, assignment or transfer. If the class action waiver is deemed unenforceable (i.e., unenforceability would allow arbitration to proceed as a class or representative action), then this entire arbitration provision shall be rendered null and void and shall not apply. If a portion of this arbitration provision (other than the class action waiver) is deemed unenforceable, the remaining portions of this arbitration provision shall remain in full force and effect.

Miscellaneous. Failure or any delay in enforcing this arbitration provision in connection with any particular Claims will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other Claims. This provision is the entire arbitration agreement between you and JLo Beauty and shall not be modified except in writing by JLo Beauty.

Amendments. JLo Beauty reserves the right to amend this arbitration provision at any time. Your continued use of any JLo Beauty Website, purchase of a JLo Beauty product, or use or attempted use of a JLo Beauty product, is affirmation of your consent to such changes. Should the changes to this arbitration provision be material, JLo Beauty will provide you notice and an opportunity to opt-out. Your continued use of any JLo Beauty Website, purchase of a JLo Beauty product, or use or attempted use of a JLo Beauty product, is affirmation of your consent to such material changes.

YOU HAVE THE RIGHT TO OPT-OUT OF THIS ARBITRATION PROVISION WITHIN 30 DAYS FROM THE DATE OF PURCHASE, USE, OR ATTEMPTED USE OF A JLO BEAUTY PRODUCT (WHICHEVER COMES FIRST) BY WRITING TO 9200 Sunset Blvd., Ste. 820 West Hollywood, CA 90069; ATTN: GENERAL COUNSEL. FOR YOUR OPT-OUT TO BE EFFECTIVE, YOU MUST SUBMIT A SIGNED WRITTEN NOTICE IDENTIFYING ANY JLO BEAUTY PRODUCT YOU PURCHASED, USED OR ATTEMPTED TO USE WITHIN THE 30 DAYS AND THE DATE YOU FIRST PURCHASED, USED OR ATTEMPTED TO USE OF JLO BEAUTY PRODUCTS. UNTIMELY OPT-OUTS WILL NOT BE VALID AND YOU MUST THEN PURSUE YOUR CLAIM THROUGH ARBITRATION PURSUANT TO THESE TERMS.

16. Exclusive Venue for Other Controversies

You agree that any controversy excluded from the dispute resolution procedure and class action waiver provisions in this Agreement (other than an individual action filed in small claims court) shall be filed only in the Superior Court of Los Angeles County, California, or the United States District Court for the Central District of California, and each party hereby irrevocably and unconditionally consents and submits to the exclusive jurisdiction of such courts for any such controversy. You and JLo Beauty agree to commence any proceeding within 1 year after the Claim arises and that any proceeding commenced after 1 year shall be barred.

17. Remedies for JLo Beauty

In order to avoid irreparable injury to JLo Beauty, in the event of any breach or threatened breach by you of the provisions of this Agreement, we shall be entitled to seek an injunction and/or other equitable relief restraining such breach. Nothing in this Agreement shall be construed as prohibiting JLo Beauty from pursuing any other remedies available to it for such breach or threatened breach, including the recovery of monetary damages from you.

18. Modifications to the Agreement

JLo Beauty may make changes to these Terms of Use and Conditions of Purchase, from time to time, in its sole discretion, by updating this posting on the Website without notice to you. Your continued use of the Website following the posting of a new version of the Terms of Use and Conditions of Purchase constitutes your acceptance of any such changes. Accordingly, whenever you visit the Website, check to see if a new version has been posted. You may reject any material changes we may make to section 15 (except address changes) that govern the arbitration or resolution of disputes in accordance with these Terms of Use and Conditions of Purchase by personally signing and sending us notice within 30 days of the change by U.S. Mail to the address set forth in section 15 above. If you do, then the most recent version of section 15 before the change you rejected will apply. Keep in mind, however, that changes made which concern the arbitration or dispute resolution do not provide you with a new opportunity to opt out of the arbitration provision if you have previously agreed to a version of these Terms of Use and Conditions of Purchase and did not validly opt out of arbitration. If you reject any change or update to the arbitration or dispute resolution provisions, and you were bound by a previously existing agreement to arbitrate, the provisions concerning arbitration and resolution of disputes as of the date you first accepted the Terms of Use and Conditions of Purchase (or accepted any subsequent changes to those terms and conditions) remain in full force and effect.

19. Trademark Notices

JLo Beauty^® is a trademark of JLO Holding Company, LLC. All other trademarks and service marks displayed on the Website are the property of JLo Beauty^® & Lifestyle, LLC or JLO Holding Company, LLC or their respective owners. You may not use or display any trademarks or service marks owned by JLo Beauty^® & Lifestyle, LLC or JLO Holding Company, LLC without JLo Beauty^® & Lifestyle, LLC or JLO Holding Company, LLC’s prior written consent. You may not use or display any other trademarks or service marks displayed on the Website without the permission of their owners.

20. Copyright Policy

It is JLo Beauty's policy to respect the copyright and intellectual property rights of others. JLo Beauty may remove content that appears to infringe the copyright or other intellectual property rights of others. In addition, JLo Beauty may terminate access by users who appear to infringe the copyright or other intellectual property rights of others. Further, JLo Beauty complies with the Digital Millennium Copyright Act.

If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide JLo Beauty's Copyright Agent the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
2. A description of the copyrighted work that you claim has been infringed.
3. A description of where the material that you claim is infringing is located on the Website.
4. Your address, telephone number, and e-mail address.
5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A statement by you, made under penalty of perjury (e.g., notarized affidavit), that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Please direct inquiries regarding infringement issues by email to [email protected].

21. JLo Beauty, LLC Code of Conduct

JLo Beauty aspires to protect its brands and bring quality products and exceptional consumer experience to its customers. One way we seek to accomplish such continuous improvement is to ensure fair and ethical workplace standards in our supply chain. More details of our Code of Conduct can be found at https://www.jlobeauty.com/code-of-conduct.html.

22. Other Important Terms

JLo Beauty may assign, transfer, or sub-contract any of our rights or obligations under these Terms of Use and Conditions of Purchase to any third party at our discretion. Any representations, warranties, and indemnification obligations made or undertaken by you will survive cancellation or termination of your account or relationship with JLo Beauty. No delay by JLo Beauty in exercising any right or remedy under these Terms of Use and Conditions of Purchase shall operate as a waiver of that right or remedy or shall affect JLo Beauty's ability to subsequently exercise that right or remedy. Any waiver must be agreed to by JLo Beauty in writing. These Terms of Use and Conditions of Purchase supersede any other terms previously published by us and any other representations or statements made by us to you, whether oral, written, or otherwise.