Customer Service FAQs

Yes. We want you to love your JLo Beauty® purchase. If you’re not totally satisfied, you are able to return your products with our 60-Day Money-Back Guarantee.

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receiving them for a full refund of your purchase price (less S&H). Please send your package to the following address:

JLo Beauty Returns
6390 Commerce Court
Groveport, OH 43125

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus Shipping & Handling). Once received, please allow seven business days for us to process your refund. We will always do our best to process your return and issue your refund as quickly as possible.

If your order has not shipped yet and you would like to make changes, or cancel any future orders, you can do so through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-704-7551.

One of the best things about JLo Beauty® is how many ways it can be purchased. We like to keep it flexible.

Subscribe + Save: Get a discount on your favorite products when you sign up for auto-delivery. This way, you’ll always have the product you want… when you want it. We call that a win-win.

One-Time Purchase: Try your favorite JLo Beauty® products through one-time purchase(s). This option does not include auto-delivery.

The choice is yours. You may adjust your auto-delivery frequency to suit your individual usage. We will ship you a new kit every 90 days unless you change your shipment interval. You can chat with us to customize your next scheduled shipment.

At this time, we ship within the United States, including the U.S. territories of Puerto Rico and Virgin Islands. We are always looking to expand our distribution, so please check back from time to time for updates.

Have a question about your order, a specific product, or just can't find what you're looking for? Our team is here to help! Log in to your Customer Portal or reach out to Customer Care Team, 7 days a week 9:00 AM – 8:00 PM EST.