Pre-Order Terms of Service

JLO Beauty Pre-Order Terms and Conditions

1. Overview

   By placing a pre-order on jlobeauty.com, you agree to these Pre-Order Terms and Conditions. A pre-order is an order for a product that is not yet in stock or has not yet been released. These terms apply in addition to JLO Beauty's general Terms of Use, Privacy Policy, and Return Policy. If these terms conflict with the general terms, these terms apply to pre-orders.

2. Placing a Pre-Order

   Items marked "Pre-Order" on the product page or in your cart are not yet available to ship. When you place a pre-order, you will receive an order confirmation email. This email confirms we received your order. It does not mean your item has shipped. You will receive a separate shipping confirmation email with tracking details once your order is on its way.

3. Payment

   Your payment method is authorized when you place your pre-order, and you are not charged until your order ships. An authorization may show as a pending charge on your statement. If your payment method is declined at the time of shipment, we will contact you to update it. If we cannot complete payment within 7 days, your order may be canceled. Applicable taxes and Shipping and Handling are calculated at checkout and charged when your order ships.

4. Estimated Ship Dates

   The estimated ship date shown on the product page and in your order confirmation is an estimate, not a guarantee. Dates may change due to manufacturing, supply, or carrier delays. If your ship date changes, we will email you the updated date. Pre-orders ship in the order they were received.

5. Orders With Pre-Order and In-Stock Items

   If your cart includes both pre-order and in-stock items, your entire order will ship together once the pre-order item is ready. Your in-stock items will not ship early. If you want your in-stock items sooner, please place them in a separate order.

6. Cancellations

   You may cancel your pre-order at any time before it ships. Since you are not charged until shipment, no refund is needed for orders canceled before they ship. To cancel, log in to your Customer Portal or chat with JLO Beauty Advisors at Chat. Once your order has shipped, it can no longer be canceled, but you may return it under Section 7. If your order includes both pre-order and in-stock items, canceling will cancel the entire order. JLO Beauty may also cancel a pre-order if a product is discontinued or cannot be fulfilled. If we do, we will notify you by email and you will not be charged.

7. Returns and 60-Day Money-Back Guarantee

   Pre-order purchases are covered by our 60-Day Money-Back Guarantee, except for the final sale item described below. The 60 days begin on the date your order is delivered, not the date you placed it. Shipping and Handling charges are non-refundable unless your item arrived damaged or incorrect. To start a return, chat with JLO Beauty Advisors at Chat.
   Final sale item. The Limited Edition Beso Balm® is final sale and is not eligible for the 60-Day Money-Back Guarantee when purchased outside of a limited edition bundle. All other items in the same order remain eligible. If you want to return a bundle that contains the Beso Bling Limited Edition Beso Balm ®, you must also return the Beso Bling Limited Edition Beso Balm® to receive a full refund.

8. Pricing, Promotions, and Availability

   The price shown when you place your pre-order is the price you pay, even if the price changes before shipment. Promotional codes and offers apply only if they are valid at the time you place your order. We may limit pre-order quantities per customer. If a pre-order is limited or sells out, we may cancel excess quantities and notify you by email. You will not be charged for canceled items.

9. Changes to These Terms and Contact

   We may update these terms from time to time. The terms in effect when you place your pre-order apply to that order. Questions? Chat with JLO Beauty Advisors at Chat.